Cover Your Bass store policies explain our shipping returns, refunds and payment methods when purchasing products.
ACCEPTED METHOD OF PAYMENT. We accept Visa, MasterCard, and Discover. We also accept money orders.
SHIPPING. We currently ship to US only. There is an additional charge to ship to Alaska or Hawaii.
SHIPPING TIME. The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. Customer should expect 7-10 day delivery time.
SHIPPING METHODS. Merchandise will be shipped using Ground Service where possible.
DAMAGED SHIPMENTS. Damaged shipment from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage cause by freight carrier.
MANUFACTURER'S DEFECTS. Returns are allowed within 14 days for an exchange for a similar item, due to faulty material or workmanship. Exchanges are not allowed for damages due to normal wear, abuse, misuse, neglect, alterations, wind damage, fire or damage resulting from boat cover not having been securely fastened down nor from improper installation. If a product appears to have a manufacture's defect, you must receive a return authorization number. No packages will be accepted without a return authorization number written clearly on the package.
Return Merchandise Policy: Permission for any returned merchandise must be secured from our return department. You have 14 days from the ship date to receive refunds. You must e-mail the refund request to email@example.com at which time the return authorization number with return instructions will be sent to you. No packages will be accepted without a return authorization number written clearly on the package. Products being returned must have a return number issued before returning. COD returns will be refused. Cover Your Bass Inc., reserves the right to refuse merchandise returned in a damaged or obviously used condition.
Title: If shipment of products is to Purchaser by a common carrier selected by Seller, delivered by Seller to the carrier at point of origin, or pick up by the carrier at Seller's facility, shall constitute delivery to the Purchaser and thereafter the shipment shall be at Purchaser's risk. Claims for loss or damage must be filed by the Purchaser against the common carrier.
WE CAN REFUND SHIPPING COSTS ONLY IF THE RETURN IS A RESULT OF OUR ERROR. Only new, unopened merchandise may be returned. All unused merchandise in its original condition may be returned for a refund within 14 days for a refund. You are responsible for all freight charges, plus a 20% restocking fee on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses due to defective products, errors in shipping your order or other errors. The limit of our liability is the replacement cost of any item you purchase from us.
RETURN GOODS PROCEDURE.
All returns must be AUTHORIZED IN ADVANCE by Cover Your Bass.
1. Return authorization must be obtained.
2. All shipments must be sent freight prepaid.
3. Return Authorization number must be written clearly on all cartons.
4. Return the item to the address given to you by our return department.
5. Keep your shipping records for proof of shipment in the event of loss of the return merchandise. Merchandise being returned should be insured. We are not liable for return merchandise that is lost in transit.
6. Only those items authorized will be processed for credit.
7. We will only notify you via phone, mail, or e-mail of your refund credit once we have received and processed the return. You can expect a refund in the same form of payment originally used for purchase within 14-21 business days of our receiving your return. Please note that we can credit shipping cost only if the return is a result of our error.
8. You will ship the item back within 3 days of acknowledgement.
Over night, two day, and express saver (three day) options are also available for additional charge. For shipments to Alaska and Hawaii, additional shipping charges will apply. We cannot quote additional shipping costs without first processing your order. Your order will be placed on hold in order to contact you by e-mail, fax, or phone to confirm your shipping options and costs. We must have your valid credit card information to prepare your quote.
ADDRESS CORRECTION CHARGES; Incorrect shipping address (wrong house #, wrong zip, missing apartment #, etc.) will incur a $5.00 charge for ground packages and a $10.00 charge for air packages if correction is made after package has shipped. Please double check your shipping address for accuracy.
Texas residence will be charged 8.25% sales tax.
If you wish to cancel your order prior to delivery, please contact us immediately at firstname.lastname@example.org. Orders will be canceled if items have not been shipped. If items have been shipped, you must refuse delivery or follow our standard return procedures.
Please provide an e-mail address with each order. This will enable us to provide you the information necessary to track your order.
For those who are not comfortable processing order online, feel free to phone your order to us. 972-849-4868.